Terms and Conditions

These Terms and Conditions govern the contractual relationship and the use of services coordinated, arranged, and offered by Ángela Fresia — Operaciones y Alianzas Estratégicas (Operations & Strategic Alliances), domiciled in Lima, Peru.

Our business activities encompass comprehensive travel advisory, custom itinerary design, professional intermediation, and operational logistics for tourism and corporate travel, including:

• Private Transfers and Event Shuttles: Executive passenger mobility, airport-hotel transfers, urban circuits, and specialized transportation for mass concerts and stadium events (e.g., Estadio San Marcos, Estadio Nacional, Arena 1).
• Lodging Management: Room block holds and confirmed reservations at carefully vetted hotels, boutique accommodations, and corporate executive apartments meeting high standards of safety and comfort.
• Flights and Connections: Search, booking, and administrative management of domestic and international air tickets through accredited, certified operators.
• Gastronomic and Cultural Experiences: Tailored culinary tours across Lima, curated excursions to leading Peruvian destinations, and exclusive partner experiences.

By requesting a formal quote, submitting an advance payment, or confirming a booking through any of our official channels (WhatsApp, email, or web forms), the client fully, knowingly, and unconditionally accepts these Terms and Conditions.

Every booking request is handled on a personalized basis by Ángela Fresia via WhatsApp Business (+51 981 563 235) or verified digital communication channels.

• Temporal Validity of Quotations: Owing to dynamic market pricing and fluctuating availability across airlines, hotels, and transport carriers, all quotations possess a limited validity window (typically 24 to 48 hours, unless explicitly stated otherwise in writing).
• Inventory and Seat Holds: A quotation does not constitute a confirmed reservation nor does it lock in seat availability or hotel rooms until the receipt of the corresponding deposit or full payment has been formally validated.
• Formal Booking Confirmation: A reservation is finalized and binding once the customer delivers a valid proof of payment and subsequently receives from Ángela Fresia an official written itinerary confirmation outlining the full particulars of the allocated service.

All prices are denominated and quoted in Peruvian Soles (PEN) or United States Dollars (USD), as clearly specified in the customer's personalized quotation.

For installment plans or reservations secured with an initial down payment, the outstanding balance must be settled in full by the designated deadline indicated on the confirmation. Failure to pay the outstanding balance by the due date entitles Ángela Fresia to cancel the reservation, with forfeiture of the initial deposit as liquidated damages for administrative overhead and inventory lock-up.

For major entertainment and stadium events—such as the BTS concert in Lima (Estadio San Marcos) or comparable large-scale events in the capital—strict operational guidelines apply to guarantee the punctuality, safety, and well-being of all passengers:

• Strict Meeting Points and Departure Schedules: Designated pick-up locations (e.g., Miraflores, San Isidro, Santiago de Surco, Jorge Chávez International Airport) and scheduled departures to the stadium venue are communicated in advance via each passenger's digital Boarding Pass. Passengers must arrive at their designated point at least 15 minutes prior to scheduled departure.
• Secure Post-Concert Return: The designated rendezvous point for the return departure from Estadio San Marcos features a maximum grace period of 45 minutes counted from the conclusion of the concert. Once this window elapses, the transport vehicle will commence its scheduled route to safeguard the security and schedule of all other passengers on board.
• Personal and Nominative Seats: Every seat on the VIP Shuttle is registered under a specific nominal passenger name. If a traveler is unable to attend, the ticket may be transferred to a third party provided Ángela Fresia receives written notification at least 72 hours prior to the event.
• Personal Belongings and Tour Merchandise: Each passenger retains sole custody and responsibility for their personal possessions, concert merchandise, and valuables inside the vehicle. Neither the coordinator nor the carrier assumes liability for items misplaced, lost, or unattended inside concert venues or external crowded perimeters.

Private Airport and Urban Transfers: All coordinating transport vehicles maintain up-to-date technical inspection certificates, mandatory SOAT insurance coverage, official authorization from the Ministry of Transport and Communications (MTC) / Urban Transportation Authority for Lima and Callao (ATU), and licensed, background-checked professional chauffeurs. Airport pick-ups include live flight tracking; standard airline flight delays are accommodated without supplementary surcharges.

Accommodations and Hotel Bookings: Standard check-in times (generally from 14:00 or 15:00 hrs) and check-out times (11:00 or 12:00 hrs) are governed strictly by each lodging facility's internal policies. Requests for early check-in or late check-out remain strictly subject to hotel room availability and may incur supplemental charges billed directly by the hotel operator.

Refund, cancellation, and modification policies are determined based on the specific operational nature of the service and binding advance commitments made with direct service suppliers:

Every passenger is bound by the following non-delegable responsibilities:

• Valid Travel Identification: Carrying a valid physical National Identity Card (DNI) for Peruvian nationals, or an original valid Passport / Foreigner ID Card (Carné de Extranjería) along with stamped immigration cards for foreign travelers. The passenger bears sole responsibility for verifying and obtaining all requisite entry visas, transit permits, and vaccination certificates.
• Conduct, Decorum, and Road Safety: Maintaining courteous, respectful behavior toward chauffeurs, logistical coordinators, and fellow passengers. Smoking, vaping, consuming illicit substances, or consuming unauthorized alcoholic beverages inside transport units is strictly prohibited. Engaging in disruptive, violent, or reckless conduct that endangers road safety will result in immediate disembarkation and forfeiture of remaining transit without refund.
• Disclosure of Special Requirements: Notifying Ángela Fresia in advance if any traveler within the booking group requires reduced-mobility assistance, is traveling as an unaccompanied minor, or requires traveling with an authorized service animal.

Ángela Fresia exercises the highest standard of professional care and due diligence in selecting premier, certified transportation and accommodation providers. Nonetheless, no monetary liability or consequential damage claims shall attach to the coordinator for occurrences qualifying as Fortuitous Events (Caso Fortuito) or Force Majeure (Fuerza Mayor) under the Civil Code of Peru, including without limitation:

• Severe meteorological phenomena, earthquakes, seismic events, flash floods, or landslides (huaicos) that impede vehicular transit or trigger airport ground stops.
• Highway blockades, public strikes, transport union work stoppages, civil disturbances, protests, or governmental states of emergency.
• Unilateral decisions by event production companies, official rescheduling of concert dates, delayed artist appearances, or total event cancellation mandated by organizers, municipal authorities, or Civil Defense (INDECI).
• Flight delays, schedule modifications, or flight cancellations caused by commercial airlines lying outside our sphere of direct operational control.

Under any such unforeseen scenario, Ángela Fresia will provide diligent accompaniment, advisory support, and active coordination to secure reasonable alternative arrangements in protection of the traveler's safety and well-being.

All content appearing on this website (including graphic design, branding, logos, photographic imagery, editorial texts, icons, and software source code) is the exclusive intellectual property of Ángela Fresia or is utilized under proper licensing authorization. Total or partial reproduction, adaptation, or distribution without prior written consent is strictly prohibited.

Third-party commercial trademarks, band designations, and brand names (e.g., BTS, airline carriers, hotel chains, and sports stadiums) remain the exclusive property of their respective trademark registrants. They are referenced herein solely for descriptive, nominative, and informational purposes to clearly explain the logistical scope of the services coordinated.

These Terms and Conditions are governed by, construed, and enforced in accordance with the substantive laws of the Republic of Peru. For any service grievances or customer disputes, we provide a direct support channel via WhatsApp at +51 981 563 235 and operate in full compliance with the Consumer Protection and Defense Code of Peru (Law No. 29571).

In the event of any legal dispute or controversy that cannot be resolved amicably through good-faith direct negotiations, the parties expressly submit to the exclusive jurisdiction and competence of the civil courts and judges of the Judicial District of Lima Cercado, Peru, expressly waiving any other venue or jurisdiction that might otherwise correspond by reason of present or future domicile.