Privacy Policy

This document sets forth the terms and conditions under which personal data provided by users is collected, processed, and protected across this website, instant messaging channels (WhatsApp), electronic forms, telephone communications, and official social media profiles.

Ángela Fresia is firmly committed to respecting the right to privacy, informational self-determination, and the absolute confidentiality of every user, client, passenger, and prospective customer.

The collection and processing of personal data strictly adhere to the current legal framework of the Republic of Peru:

• Law No. 29733: Personal Data Protection Law of the Republic of Peru (Ley de Protección de Datos Personales).
• Supreme Decree No. 003-2013-JUS: General Regulation governing Law No. 29733 and relevant amendments.
• Information Security Directive: Security guidelines issued by the National Personal Data Protection Authority (Autoridad Nacional de Protección de Datos Personales — ANPD).
• International Standards: Transparency and informed consent benchmarks analogous to the General Data Protection Regulation (GDPR / RGPD) for international incoming travelers.

Our data processing operations are governed by the fundamental principles of legality, informed consent, purpose limitation, proportionality, data quality, security, right of recourse, and adequate protection level.

We collect only the personal information strictly necessary for the quotation, issuance, operational logistics, and execution of the travel and transfer services requested by the user. Information is collected through:

• Direct WhatsApp Conversations and Requests: Text messages, voice notes, attendance confirmations, and identity identification credentials necessary for issuing travel vouchers, transport tickets, or hotel check-in lists.
• Web Contact and Quotation Forms: Full names, contact telephone numbers, email addresses, destinations of interest, tentative travel dates, and group passenger counts.
• Social Media Interactions (Instagram, TikTok): Inquiries received via direct messaging or comments posted on our verified official accounts.
• Digital Browsing and Technical Interactions: Aggregated, anonymous analytical data (masked IP addresses, browser types, operating systems, session durations, and referral channels).

All personal information provided by the user is processed strictly for the following legitimate purposes:

• Personalized Quotations and Travel Consulting: Formulating custom itineraries, verifying hotel room availability, calculating executive vehicle rates, and providing real-time pricing estimates.
• Operational Service Execution: Assigning certified drivers, scheduling airport transfers, managing lodging check-ins, and securing allocated seating on specialized services (e.g., official concert shuttles for mass events such as BTS in Lima).
• Customer Care and Live En-Route Support: Providing prompt communication via WhatsApp before, during, and after transfers or tours to coordinate meeting points or navigate airline delays and road traffic.
• Invoicing and Tax Compliance: Issuing official electronic sales receipts (boletas de venta or facturas electrónicas) and maintaining accounting records in full compliance with Peruvian tax laws (SUNAT).
• Exclusive Communications and Priority Releases: Sending updates on new travel packages, pre-sale access, or reserved quotas for major cultural or musical events, conditioned upon prior user consent and subject to an expedited opt-out mechanism.

Ángela Fresia does not sell, rent, lease, trade, or transfer clients' personal data to third parties for unauthorized marketing or advertising purposes under any circumstances.

For the strict fulfillment of the booked services, personal information may be shared exclusively with:

• Ground Transportation Companies and Certified Drivers: Passenger names and direct contact numbers strictly for pick-up coordination at airports, hotels, or concert venues.
• Hotel Operators and Accommodation Providers: Guest identity details formally mandated by Peruvian lodging regulations (MINCETUR).
• Airlines and Experience Operators: Passenger details required by Global Distribution Systems (GDS) and civil aviation authorities.
• Governmental, Administrative, and Law Enforcement Authorities: Exclusively upon formal judicial order, statutory mandate, or enforceable legal requirement.

Personal data will be retained solely for the period strictly necessary to fulfill the specific purposes for which it was collected, or for the duration of the contractual or active advisory relationship between the client and Ángela Fresia.

Upon completion of the service and the expiration of statutory limitation periods set forth under Peruvian law (generally between 2 and 5 years for tax and civil liability records), the data will be securely deleted or irreversibly anonymized for internal statistical analysis.

We implement robust organizational and technological safeguards to prevent data loss, misuse, unauthorized access, alteration, or unlawful disclosure:

• Encryption in Transit (SSL / HTTPS): All digital interactions and data transmissions across this website are protected by industry-standard cryptographic protocols.
• End-to-End Encryption on WhatsApp: Direct customer conversations on WhatsApp are secured using the Signal end-to-end encryption protocol powered by Meta Platforms.
• Restricted Access & Role-Based Permissions: Only designated, trained personnel bound by strict confidentiality agreements have access to travel itineraries and passenger passenger manifests.
• Secure Operating Devices: Implementation of multi-factor authentication (MFA/2FA) and biometric access controls on all devices utilized for operational logistics.

Under Peruvian Law No. 29733, you as the data subject possess the inalienable statutory right to access, update, rectify, cancel, or object to the processing of your personal information stored in our data banks:

This website utilizes technical cookies essential for platform security and navigation, as well as third-party analytics (Google Analytics) and conversion pixels (Meta Pixel) aimed at measuring campaign performance and evaluating user interactions.

For a comprehensive inventory of identifiers, providers, retention periods, and detailed instructions on how to manage or disable cookies, please review our full Cookie Policy.

Ángela Fresia reserves the unilateral right to amend or update this Privacy Policy at any time to reflect legislative changes, jurisprudential developments, or operational modifications. Any updates will be published promptly on this page along with the revised date of last update.